What is understood by personal information?

By personal information, we refer to any set of information that, upon disclosure, could accurately and reasonably identify an individual. Personal information is related to something of an individual’s personal nature such as phone number, address, name, email, date of birth, and so on.

What type of personal information do we collect and for what purpose?

solanty.com will collect personal information of its visitors and customers. Moreover, we will collect personal information as part of email, social media, and phone communication. For transparency reasons, we will inform you about the purpose of this data processing, as well as the reason for which we collect the personal data. We do it to validate orders, payments, and shipping procedures, contact you with regard to information about an order or various services you benefit from, respond to your questions, and manage the usage of our store.

There are a couple of common cases where we store your information, and you’ll find them below:

During your visit to solanty.com

When you access our website, you will be asked to confirm that you are over 19 years old. This helps us in allowing you to view the content of the website, while observing the necessary legal regulations.

Payments, purchases, and product delivery

To better protect you against fraud, we will require you to provide personal information when placing an order. This will help us in processing your order and verifying your identity, thus ensuring a safer experience to our customers.

Customer Support

Customers who contact the solanty.com customer support and ask a question will have personal information processed and recorded for a more efficient form of assistance from us. This may include information related to your order or other personal information relevant to your question.

How do we store personal information?

When storing your personal information, we use state-of-the-art servers in Canada encrypted with solid security measures. Your continued privacy and safety of your personal information are extremely important to us. Therefore, we utilise multiple levels of access to better safeguard your data protection.

As a disclaimer, solanty.com cannot absolutely guarantee, represent, warrant, or covenant the total security of your personal data throughout its transmission over the internet, for reasons that are not connected to us.

Social Media

Our use of social media relates to our continued communication with members, potential customers, and other individuals online. Depending on your privacy settings, you should see all the solanty.com comments, posts, replies, and mentions throughout all our social media accounts, which are mostly public.

Regarding your personal information, its retention and use on these social media accounts, know that they are governed by the privacy policies of the social network operators themselves, and not us.

In many cases, social media platforms allow you to customise your preference for what information you make publicly available while interacting with v social media accounts. We strongly recommend that you consult these settings before interacting with our social media accounts.

We reserve the right to potentially collect information about social media activities to improve our services and offer relevant content to our customers.

Server logs and data usage

Whenever you visit our website, we will collect an assembly of information on any webpage you visit. In generally, this does not include any personal information. It may include:

Each page you visit
IP address and the device you used to connect to our website
Your operating system and any browser information
Information about the internet service provider you use
Date and time of access
Names and general information about the files you accessed and viewed

Cookies policy

Upon visiting solanty.com, we use cookies to compile data about the way you use our website. These cookies are stored in your browser, and you can delete them at any time.

Modifications to Privacy Policy

solanty.com reserves its right to update its Privacy Policy at any date it deems necessary. Upon modifying the Privacy Policy, we will post it on the official website, with the last updated date on the bottom of the page. We strongly recommend that you consult this Privacy Policy at all times to check whether we’ve done any changes to it, and to see how we handle and protect your data.